FAQs
Frequently Asked Questions (FAQ)
How can I contact Vintoral?
You can email us at support@vintoral.com, and our customer service team will be happy to assist you!
Do you ship worldwide?
Yes, we offer worldwide shipping!
Where do you ship from?
We ship from our trusted suppliers and warehouses to ensure fast and reliable delivery.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this period, cancellations will not be possible. However, you may return the order once received for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed and shipped from Monday to Friday. Please allow 1-3 business days for processing. During holidays or high-demand periods, processing may take longer.
How long will it take to receive my order?
Shipping times vary by location. Orders typically arrive within 1-2 weeks depending on your country.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Our prices are tax-free in US Dollars, but you may be responsible for import duties, taxes, or customs fees depending on your country’s regulations. These charges are determined by your local customs office and are not covered by us.
How do I return an item?
If you need to return an item, please contact us at support@vintoral.com for instructions.
What if the item I received is defective, incorrect, or damaged?
If you receive an incorrect, missing, or defective item, please contact us with your order number and photos of the product. We’ll resolve the issue as soon as possible.
When will I receive my refund?
Refunds will be issued to your original payment method. If you paid by credit/debit card, it may take 7-10 business days for the refund to appear in your account. If you haven’t received it yet, please check with your bank or card issuer.